How can we help?
Found a bug, need a hand with your account, or have an idea? Open a ticket and we'll reply on the thread — you'll get an email when we do.
Open a support ticket
Sign in to start a conversation with our team. Every ticket keeps its full history in one place, so you can pick the thread back up whenever you need to.
Already signed in? Go to your support desk.
What we can help with
- Account
- Billing & payments
- Technical issue
- Refund request
- Getting started
- Something else
Answers you can get right now
Most questions are already covered here — no ticket required.
How Famlo works
What the platform does for families and for the groups running activities.
Pricing & billing
What's free for families, what organizations pay for, and how billing works.
State homeschool guides
Requirements, record keeping, testing, and withdrawal steps, state by state.
Free homeschool tools
The funding map and the letter of intent generator, both free to use.
Resources hub
Guides, tools, and articles gathered in one place.
For organizations
Running a co-op, class, or venue on Famlo — what's included and how to start.
We read every ticket and usually reply within one business day. If your message is about a booking or a payment, include the activity name and date so we can find it quickly.